Business Systems Analyst - Insurance
Manchester - £45,000 + 15% bonus
Hybrid
A growing operations & change team is seeking a Business Systems Analyst to support the delivery of system enhancements & change projects. This role will sit at the heart of service operations, ensuring critical insurance platforms are efficient, reliable & customer-focused. This role intends to fast track a candidate through the insurance operations industry into a customer centric highly transformative environment.
You'll work across business & IT, analysing requirements, testing new solutions, & making sure core systems run smoothly for customers & colleagues. This is a hands-on role where your ideas & problem-solving will directly improve how the business operates.
What you'll do
1. Partner with operations & underwriting teams to gather & document system requirements
2. Support system change projects through analysis, testing & issue resolution
3. Run test cases, capture defects, & ensure fixes are delivered effectively
4. Troubleshoot system issues & provide first-line support
5. Document processes, risks, changes & user guidance
6. Contribute to continuous improvement & operational change initiatives
What you'll need
7. Insurance experience (underwriting, broking, claims or change - essential)
8. 1-3 years in a business systems, analyst or change role
9. Strong analytical & problem-solving skills
10. Clear communicator, able to work with both business users & technical teams
11. Familiarity with insurance platforms (Acturis, Guidewire, Duck Creek, Open GI etc.) desirable
Why this role?
You'll be joining a collaborative team that sits at the centre of insurance operations & customer change. For ambitious analysts, this is a genuine career step - a role that will develop you into a full Business Analyst while giving you direct impact on system & operational transformation.
Apply now