Job Description
Coffee Field Service Engineer
Location: Bournemouth
Salary: Up to c£37,500 per annum, including weekend work allowance, company vehicle, pension, and other benefits. Working hours are 7am-4pm.
This is an exciting opportunity to join a leading company within the coffee industry as a Coffee Field Service Engineer for Bournemouth and surrounding areas.
Requirements
* A highly motivated, well-presented individual with technical skills and an excellent understanding of coffee equipment, quality standards, and procedures.
* Mechanical experience and knowledge are required.
* A full, fairly clean UK driving license.
Position Description
Promote the company by responding to reactive and service call requests professionally and efficiently for a diverse range of clients, from high street independents to large brands and organizations.
Responsibilities
1. Carry out a broad range of coffee equipment repairs and preventative maintenance, from fault finding to diagnosis, ensuring all equipment is left in good working order.
2. Ensure all work meets specified equipment setup standards to provide consistent coffee quality, aiming for first-time fixes and customer satisfaction.
3. Work proactively with the central call center, taking instructions and providing updates to keep customers informed.
4. Follow on-site procedures by contacting a manager or supervisor to introduce yourself and seek permission before commencing work.
5. Adhere to health and safety procedures, conducting risk assessments and reporting hazards.
6. Complete all required documentation, including online job sheets and timesheets, prior to leaving the premises.
7. Maintain tools, equipment, and company vehicles, reporting faults promptly.
8. Manage spare parts inventory, ensuring stock levels are maintained and invoiced correctly.
Knowledge, Skills & Experience
* Strong customer service orientation.
* Understanding of coffee quality and equipment.
* Problem-solving skills with an electrical and mechanical background.
* Computer literacy and a clean UK driving license.
* Self-motivated with flexibility to work varying hours, including 1 in 4 weekends.
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