Are you a strategic and operational leader ready to make a significant impact? As the Head of Hospitality and Retail, you will oversee and shape the future of catering, retail, and front-of-house services across our dynamic university campuses. This newly created, full-time, permanent role reflects the importance of enhancing the campus experience for students, staff, and visitors alike. Falmouth Exeter Plus is the service delivery partner of Falmouth University and the University of Exeter. Delivering shared services and facilities for both partners in Cornwall underpinned by close collaboration with The Students Union (the combined students' union for Falmouth University and University of Exeter (Cornwall). With direct responsibility for a substantial budget (up to £4.6 million) and leading a team of professionals, you will develop and deliver a visionary strategy that aligns with the needs of our partners. Your leadership will foster vibrant, inclusive, and sustainable campus environments while maintaining financial viability and operational excellence. About You We’re looking for an experienced leader who thrives at both strategic and operational levels. Ideally, you’ll bring experience from higher education or the public sector, with a proven track record of delivering exceptional service in hospitality, retail, or similar industries. You’ll already be operating at a senior level and possess the ability to lead teams through innovation and change. Key qualities we’re seeking include: Proven ability to design and implement transformational service change, ensuring innovative and sustainable improvements. Significant experience managing retail outlets, food venues, and catering operations. A strong strategic vision complemented by a results-driven mindset. The ability to collaborate effectively with senior stakeholders and influence at all levels. Expertise in business improvement with the ability to lead and implement strategic change initiatives. Proficiency in financial planning and managing substantial budgets. A commitment to fostering sustainability, inclusivity, and service excellence. For further details on the skills/experience required for this role, please see the full job description above. This is a unique opportunity to lead in a collaborative and innovative environment, shaping the way hospitality and retail services enrich campus life for years to come. This senior post is offered on a 37.5 hour a week, full time, permanent contract. If you are looking to have an informal discussion about the vacancy ahead of applying, please email [email protected] The closing date for the position is Tuesday 14 April 2026. About Us As an employer of choice we can offer the successful candidate for this role a range of benefits, including: - Employer Pension Contribution up to 10%. - 28 days 8 days bank holiday. - Life Assurance - Subsidised Sports Centre Membership (Gym & Fitness Classes) - Enhanced Maternity/Paternity Pa y - Salary Sacrifice Car Scheme (Tusker) - Salary Sacrifice Cycle Scheme - Salary Sacrifice Home & Tech Scheme - Vivup Lifestyle Discounts Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities. Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.