Business Data Analyst
031_1760369448 Posted: 13/10/2025
Business Data Analyst - Repairs (Social Housing)
Location: North London
Salary: £47,000 per annum
Contract: Permanent
We're hiring a Business Data Analyst to support repairs and maintenance performance in a social housing environment. You'll analyse operational and financial data (repairs, voids, SOR usage), build clear reports/dashboards, and provide insights that improve service, cost control, and customer outcomes.
Key responsibilities:
1. Analyse large data sets covering responsive repairs, voids and planned maintenance.
2. Track KPIs, budgets and Schedule of Rates (SOR) usage; highlight variances and trends.
3. Build and maintain reports/dashboards (e.g., Excel, Power BI/Tableau) for managers and stakeholders.
4. Provide insight for contractor performance reviews and contract governance.
5. Support budgeting and forecasting with spend analysis and projections.
6. Ensure data quality across housing/contractor systems; reconcile and cleanse data as needed.
7. Prepare regular management packs and ad-hoc analysis with clear, actionable recommendations.
8. Collaborate with repairs operations, finance and asset teams to drive continuous improvement.
Requirements:
9. Experience as a Business/Data Analyst in social housing, property maintenance or facilities management.
10. Strong understanding of repairs operations, work orders, SOR codes and cost drivers.
11. Advanced Excel skills; experience with data visualisation tools (Power BI or Tableau).
12. Confident working with housing/contractor systems (e.g., Northgate, DRS, Dynamics or similar).
13. Strong analytical, problem-solving and data-cleansing skills with high attention to detail.
14. Clear communicator able to present complex findings to non-technical audiences.
15. Knowledge of KPI frameworks, performance reporting and budget monitoring.
16. Degree or relevant qualification in data, business or a related field preferred.
What's on offer:
17. £47,000 per annum, permanent.
18. North London base with potential hybrid working.
19. Impactful role improving value for money and resident outcomes.
20. Supportive team with professional development opportunities.
If you're a data-driven analyst who knows repairs, SOR and budgets, and you want to make a measurable difference in social housing, we'd like to hear from you.