To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets.
MAIN RESPONSIBILITIES
* Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service.
* Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role.
* Managing rotas to ensure staff levels reflect customer needs.
* Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met.
* Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures.
* Undertaking marketing initiatives, to promote the Bureau and increase brand awareness.
* Demonstrable supervisory experience ideally obtained in a cash handling environment.
* Excellent customer service experience is essential and experience with foreign currencies is desirable.
COMPETENCIES REQUIRED
* Demonstrable superior customer service skills with the ability to coach others to adopt these principles.
* A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors.
* Numerate, with good business acumen and strong attention to detail.
* Comfortable communicating across all levels both within the business, and with external customers and suppliers.
* Must be flexible and have a can-do attitude and approach.
ABOUT THE COMPANY
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
CEC Ltd is currently recruiting for a Store Manager to take the lead in our Chelmsford store. This is a full-time role, working 37.5 hours per week which will include some weekends so you'll need a flexible approach to your working hours.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
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