About us We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK. We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers. We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals. We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves. We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be. About the Role Are you a commercially driven Account Manager looking for your next challenge? At Whistl, we’re looking for a confident and proactive Account Manager to manage and grow a portfolio of predominantly government customers, delivering strong commercial performance and exceptional service. This is a field-based role where you will take ownership of key client relationships, identify growth opportunities, and drive retention, revenue, and profitability across your portfolio. We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity Apply today to take the next step in your career with Whistl. Job Opportunity The Role - Manage and develop a portfolio of key customers within a defined territory Deliver against commercial targets including revenue, volume, and margin Build and deliver effective account plans to drive growth and retention Identify upsell and cross-sell opportunities across Whistl services Lead client meetings, reviews, and contract renewals Analyse customer data to identify efficiencies and improvements Provide accurate forecasting and support business planning Work closely with internal teams to ensure excellent service delivery Company Benefits Annual leave enhanced with long service. Company Pension Long service rewards: both financial and leave-based. Health cash plan. Life assurance scheme. Critical Illness Cover Career development opportunities. Access to a well-established Employee Assistance Programme provider. Company Car Access to our prestige benefits and rewards portal. And other excellent benefits you'd expect from a market leader. Essential Skills Experience managing a portfolio of clients to a high standard, with at least two years’ relevant experience or an equivalent combination of education, training, and experience. Good knowledge of the DSA and/or parcel industry Ability to understand and articulate customer needs and requirements. Ability to lead face-to-face meetings with contacts at all levels within a customer base, e.g. operational contacts, commercial contacts, business owners. Confident and clear verbal and written communication skills, including the ability to adapt communication style based upon the audience. Ability to conduct face-to-face presentations to customers. Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions. Ability to establish and maintain effective working relationships with colleagues, managers and clients. Ability to influence at colleague level. Ability to prioritise and coordinate multiple work requirements to meet deadlines. Full, valid UK driving licence essential Occasional overnight stays to meet business requirements Desirable: University degree or equivalent. Industry qualifications, e.g. JIC Mail, Direct Marketing, Print certifications and accreditations Additional Information: Extensive use of telephone, video, and face-to-face communication Regular periods of sitting for extended durations Frequent domestic travel across the UK is required