Overview
We have an exciting opportunity to join our Revenues and Benefits Customer Engagement Team here at Public Sector Partnership Services. PSPS are recruiting Customer Engagement Advisors to join our Revenues and Benefits Team, based at our offices in Horncastle and Spalding. The Revenues and Benefits Service is responsible for the professional and accurate billing and collection of monies due, and the processing of Housing Benefit and Council Tax Support on behalf of our client councils. In an evolving work environment, you will need to maintain a good understanding of legislation, guidance and local policy and be able to apply this in practice. As part of the team, you will become an integral part of the front facing service we provide our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents - supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.
Responsibilities
The role supports the front-facing customer service with a focus on Revenues & Benefits. Key responsibilities include handling customer queries related to Council Tax, Housing Benefit and Council Tax Support, and ensuring professional and accurate information is provided in line with legislation, guidance and local policy. You will be part of a team delivering a high-quality customer experience for residents across the PSPS geography.
Qualifications
* Understanding of the importance of a customer focussed role.
* Enthusiastic and confident in decision making and clear in communication with others.
* Able to deal sensitively with customers who may be vulnerable and/or emotional and situations that may be challenging.
* Exceptionally well-organised, dependable and flexible.
* Previous experience in a customer focussed environment is essential.
Benefits
* Local Government Pension Scheme - Secure your future with a robust pension plan, 23.1% employer contribution.
* Annual leave - 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option to flex when you take your bank holidays.
* Hybrid working - Employees can work from home and office, with a minimum of 2 days in our offices per week.
* Wellbeing Support, Advice and Guidance - Emotional guidance via our Employee Assistance Program through an online portal or over the telephone.
* Employee Benefits platform - Discounts at high street retailers, days out, gifts, holidays and leisure discounts.
* Employment policies - Gender neutral Family Parental leave policy and Time off provisions to support employees in special or challenging moments.
* Career progression - Opportunities for professional growth and development.
* A qualifying period will need to be completed to obtain these benefits.
Want to find out more? View our corporate video. PSPS is an equal opportunities employer and is committed to non-discriminatory recruitment. PSPS is a Disability Confident employer.
PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply, which may be prior to the closing date. For this role, the successful applicant will be required to complete a DBS check as part of the onboarding process.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
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