Customer Care Advisor – 4-Month Contract (Possibility for Permanent) We are currently looking for an experienced Customer Care Advisor to join our team on a 4-month contract with the possibility of a permanent position. If you have a passion for customer service and have experience in aftercare roles, this could be the perfect opportunity for you! Role Details: * Contract Length: 4 months (with the potential for a permanent role) * Working Hours: Monday to Friday, 11:00 AM – 3:00 PM (Flexible on hours within this window) * No Weekend Work * Primarily Home-Based (with occasional visits to offices in Perton, Acton Gate, Telford, and Shrewsbury) Key Responsibilities: * Provide exceptional aftercare support to customers, addressing any issues or queries post-purchase. * Handle a variety of customer concerns in a professional, empathetic, and timely manner. * Maintain communication with customers throughout the resolution process, ensuring satisfaction at each stage. * Work closely with other teams to resolve any service or product-related issues. * Record and document all customer interactions for future reference. * Ensure that all company procedures and policies are adhered to while managing customer care requests. Requirements: * Minimum 3 years of experience in a customer care or after...