Job Overview
We are looking for a driven and motivated Scheduling Manager to manage, lead, support and coach the Scheduling team, displaying role model behaviour and exceeding customer expectations and instilling a customer first attitude.
You will ensure that your team adhere to the task management process in an accurate and timely manner and that they are fully compliant with all service desk processes. Statistical analysis is key to making sure that our service commitments meet or exceed business operational criteria.
As a manager, you will support the Scgeduling team to ensure day to day leadership of relevant employees including conduct, performance, attendance, and competence; taking the required and appropriate actions to address any improper conduct or low standards. In addition to this, you will drive a high-performance culture through performance management and steady development.
What we are looking for
The ideal candidate will have experience working in a busy and dynamic environment, with knowledge and understanding of Compliance, SLAs, KPIs and facilities management. You will bring knowledge or Maximo (or equivalent CAFM systems) and be commercially astute, with previous experience working in a contract operating workplace.
Above all, the ideal candidate will be an enthusiastic and engaging leader, show exceptional communication and organisational skills, and being a champion for excellence.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Christian Kalugin at .