Our Client are looking for an experienced Concierge to join their team working weekends at a luxury residential site in East London.
Every Saturday and Sunday with the hours of 8am - 6pm.
Salary is £13,000 annually.
Duties include:
Working within a prestigious development of apartments the Concierge position is primarily customer focused and is to provide a welcoming, courteous and polite reception.
Flushing / flick tests.
Providing tours of the development to potential investors.
Concierge should meet and greet the residents, answer enquiries by telephone, email or callers to the desk.
Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover.
To ensure that the highest levels of customer care and service are maintained at all times.
Deal effectively with complaints, take the correct action and remain courteous at all times.
Concierge must maintain a clean and smart appearance at all times, wearing a suit.
Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building.
Report any suspicious/unusual behaviour, calling the police if necessary.
Ensure the gym area and the residents lounge is checked regularly throughout the day and any matters requiring attention are quickly addressed.
Concierge is responsible for the correct reporting of any security/Health & Safety issues, incidents and complaints.
Taking appropriate action in the event of an emergency.
Responsibility for all deliveries to main reception desk, receiving and safekeeping of all parcels/registered mail.
Correct issuing of all parcels/registered mail with a record which must be signed by residents.
Notify residents of any deliveries to arrange collection from the front desk.
Issuing of keys only to correct personnel / residents whilst recording at all times the signing in and out of keys.
Concierge is responsible for the site fire and emergency procedures policy while on duty and ensuring that relevant preventative measures are undertaken.
Responsibility for statutory fire door checks being flat front doors and communal doors and ensuring reports are submitted to the appropriate person/s.
Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems while on duty.
Assist management with any other reasonable duties as requested.
Concierge must be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.
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