Job Title: IT Service Desk Engineer – 1st Line Location : Leeds, LS28 5QS Salary : £27,000 per annum Job Type : Full Time, Permanent, shift pattern Are you self-motivated with a flair for customers service? Are you ready to take your IT career to the next level? If yes, then let’s get to the important stuff! The Role: This is a great opportunity for an ambitious IT Service Desk Engineer to join an established and rapidly expanding team providing IT solutions and services operating across all industries. Analytical fault finding on networks and systems Repair of end-point systems Password resets, profile repairs/configurations, new starters, mail release/block Communication of information to technical and non-technical users IT service desk experience IT service delivery The Candidate: Pivotal to the role is your ability to effectively communicate with customers forging strong relationships. A "customer first" mentality Solid experience in 1st line IT support. Technical experience or qualifications in Microsoft and related products desirable Experience of service desk environments, ideally in an MSP environment. Excellent customer service skills. To be able to answer calls promptly, log service tickets with the relevant and correct information and to perform 1st line checks on the calls logged. While meeting customer SLA’s. The ability to keep documentation updated and add to where required. Server, storage and end-point technology exposure. A desire to learn and expand knowledge to grow within a competitive team What you’ll get in return: Financial Life Insurance Pension Car allowance (subject to role) £1000 refer a friend bonus Generous uncapped commission scheme (sales role) Profit share bonus scheme (non-sales, subject to T&C’s) Free will-writing service Long Service Awards (financial and time rewards) Electric Car Scheme (salary sacrifice) IT Purchase Loan Scheme Financial Wellbeing Tool Pension Surgery (consultation with a financial advisor) Health and Wellbeing Private Medical Insurance Employee Assistance Programme - for you and your family (Counselling, legal advice, career coaching, financial support) Digital GP YuLife Wellbeing platform Gym membership contribution Gym time Yoga – Free onsite yoga Eye tests Flu jabs Fruit basket – per floor stocked weekly Mental Health First Aiders Time off Holidays – above statutory increasing with service, plus 8 bank holidays Birthday benefit - Have your birthday off on us! Enhanced Maternity Pay Enhanced Paternity Pay Compassionate Leave Jury Duty Perks Welcome goodie bag Company apparel Free staff parties Incentives – Competitions and prizes including trips Staff awards Culture Team events Environment Free onsite parking New refurbed office - Table tennis, table football, games consoles, multifaith room, fully stocked bar, outdoor eating area, smoking shelter. * role dependant Why choose TIEVA? We’re not your average technology company, we reward innovation and outside the box thinking. A career at TIEVA means giving you the opportunity to shape your future. We will provide you with all the tools you need to succeed, this isn’t just the basics, we are talking about the latest automation technology, weekly campaigns, holidays, prizes and team incentives. Further, faster - We know it’s important for you to keep moving forward, that’s why you’ll have the very best training opportunities. We invest heavily in our teams, culture, environment and values which is reflected in us holding an Investors in People Platinum Standard accreditation and by us continuing to develop talent from within. More than technology – TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people-first approach and providing exemplary service to our customers. Real world, real career - Our team’s key focus is to deliver world class services & the best in technologies. You will work with the team to innovate, yet always be looking to improve and deliver a portfolio of new products and services, to our customers. If you would be interested in joining a rapidly expanding, highly reputable business with an inclusive, driven and highly committed team please apply ASAP! TIEVA is an equal opportunities employer and welcome applications from all sectors of the community .