Service Coordinator
Site based
Full time
What You Will Be Doing
* Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services
* Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates
* Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met
* Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery
* Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required
* Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers
* First level Export Control classification of spares and in service equipment
Preferred Requirements
* Minimum 2 years of experience in a Customer Service environment
* Level 2 Qualification in Business & Administration OR Customer Service (desirable)
* Proficiency in MS Office, Word, Excel (pivot tables), Powerpoint (On-the-job training will be provided for all relevant business IT systems.)
* Relevant SAP/ERP experience
* Accurate data entry and attention to detail experience
* An organised approach to tasks
* Able to adapt and respond quickly to changing requirements
* Must be fluent in both written and spoken English.
* Must be competent in both literacy and numeracy.
Benefits
* Retirement Savings through the Rolls‑Royce Retirement Savings Trust
* Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls‑Royce
* Group Income Protection provides an income in the event that you are unable to work due to illness or injury
* Your Shares: Matched is a simple way to own Rolls‑Royce shares and invest in our future, together. Buy one share, get one free!
* Digital GP provides a convenient way for you to access GP consultations
Closing Date: 25th May 2026
Type of Contract: Permanent
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