Contract: Full-time, FTC 15 months
Hours: 42.5 hours per week, Monday – Friday
Salary: Up to £28,186.33 per annum
Location: Gillingham
About Mears Group: Mears Group is one of the UK’s leading providers of repairs, maintenance, and regeneration services. We deliver high‑quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.
About the Role
We are looking for a motivated and organiser Administrator to join our dedicated team in Gillingham. You will play a key role in supporting the operational team, ensuring smooth administration, accurate records, and excellent service delivery to residents, clients, and colleagues.
Key Responsibilities
* Provide administrative support to the Operational team and Partnering Manager
* Engage with colleagues, residents, and external stakeholders professionally via phone and email
* Raise and process orders, ensuring correct certification for each property
* Maintain accurate paperwork, ensuring jobs are coded correctly and records are up to date
* Produce reports for management, including profit percentages and performance updates
* Build effective working relationships with supervisors, housing teams, and contractors to ensure efficient service delivery
* Support the team with scheduling, record‑keeping, and general administration
* Strong organisational and administrative skills
* Confident communicator with excellent written and verbal skills
* Ability to work in a fast‑paced environment and handle multiple priorities
* Good IT skills, including Microsoft Office and job management systems
* A team player with a positive, proactive attitude
Benefits
* 25 days annual leave plus bank holidays
* Leading pension scheme
* Annual Mears Fun Day
* Volunteering Leave – paid volunteering in the community
* Staff perks through Mears Rewards – discounts up to 10% on groceries, holidays, eye test vouchers, share save scheme, and more
* Family‑friendly policies
All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.
Candidates must be subject to relevant Background, Identity & Security checks before commencement of employment.
We are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, and we support the Armed Forces Covenant.
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