Showroom Host - Mercedes Benz
Location - Doncaster
As a Showroom Host working at Mercedes Benz, you will handle all incoming telephone calls, professionally and promptly connecting callers to the relevant person or department whilst ensuring the highest level of customer experience. You will also welcome visitors ensuring they are well attended to at the Dealership and assisting them where appropriate.
You will be committed to providing excellent customer service in line with the company’s high standards and carry out professional work with enthusiasm and energy!
Your day to day will include:
* Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
* Ensuring that telephone calls are answered promptly and in accordance with Company and Brand standards.
* Guaranteeing all visitors consistently receive a professional and courteous welcome.
* Utilising the email and database system to record and promptly and accurately distribute messages.
* Care for and provide refreshments to customers and visitors who are waiting for another member of the team, assisting as necessary to maximise customers’ comfort while they are on site.
* Ensure the switchboard and outgoing calls are monitored and analysed to provide detailed information on enquiry levels.
What we are looking for:
* Excellent communication skills, with the ability to communicate clearly and unambiguously with customers, members of the public and other team members.
* Excellent telephone manner with the ability to quickly build rapport with, and inspire confidence in customers.
* Impeccable standard of personal presentation.
* A customer centric approach, always striving to deliver service above customer expectations.
* A passionate, enthusiastic, proactive, professional approach!
Why join JCT600 and what is in it for you?
What We Offer
* Market aligned Salary
* Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
* Family support: Enhanced paid maternity and paternity leave
* Wellbeing & protection: Life assurance, pension, enhanced sickness cover
* Training & development: From foundation to advanced levels through brand partner training and JCT600 academies
* Perks:
* Colleague car purchase scheme & servicing discounts
* Cycle-to-work and discounted gym schemes
* Referral scheme up to £1,000
Read more about our Employee Benefits - JCT600
Why JCT600?
* We’ve spent over 75 years building a business that values its people and their careers
* We pride ourselves on being rated highly by colleagues for engagement and inclusivity
* Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
How to Apply
At JCT600, you’re always a name, never a number. Ready to drive your career forward?
Click “Apply Now” and upload your CV.
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Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be members of the Automotive 30% Club and a Disability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.