Partner Support Executive
Red Recruitment is hiring a Partner Support Executive for our client, a fast-growing digital comparison platform, in their modern Cardiff city-centre office.
We're looking for a confident, relationship-focused individual to support and strengthen partnerships across a national B2B network. The successful candidate will be comfortable with proactive outbound communication, managing partner relationships, and ensuring high levels of service and engagement.
Benefits & Package for a Partner Support Executive
* Salary: 28,000
* Location: Central Cardiff, on-site
* Contract: Full-time, permanent
* Hours: Monday to Friday, flexitime between 6am and 8pm, with no core hours
* Two paid weeks off over Christmas and New Year (in addition to annual leave)
* Paid day off for birthday and work anniversary
* Private medical and dental cover, including 24/7 GP access
* Free city-centre parking worth 1,800+ annually (also usable outside working hours)
* Enhanced pension contributions
* Employee referral bonus and recognition awards
* Regular team socials and monthly food events
* Learning and development support
Key Responsibilities of a Partner Support Executive
* Proactively contact business partners to provide support, discuss account activity, and follow up on performance
* Respond to inbound partner and customer queries with professionalism and accuracy
* Build and maintain strong working relationships across a B2B partner network
* Support onboarding of new partners and manage handovers from internal teams
* Maintain accurate CRM records, including actions, updates, and next steps
* Monitor partner engagement, activity, and service performance
* Identify opportunities for account development, including cross-sell and upsell where appropriate
* Resolve queries efficiently, escalating more complex issues when neededCollaborate with internal teams including Sales, Marketing, and Operations to deliver a seamless partner experience
* Share feedback and suggest improvements to enhance service quality and processes
Key Skills and Experience of a Partner Support Executive
* Experience in customer service, account management, partner support, or a similar client-facing role
* Confidence making proactive outbound calls and managing ongoing business relationships
* Strong communication skills, both written and verbal
* Good organisational skills with strong attention to detail and record-keeping
* Experience working towards targets, KPIs, or service standards
* Comfortable using CRM systems and standard office tools
* A professional and practical approach to handling queries and problem-solving
Desirable
* Experience in a B2B support or account management environment
* Exposure to onboarding processes or cross-team collaboration
* Commercial awareness with the ability to spot account growth opportunities
* Background in property, professional services, or marketplace platforms
If you are interested in this position as a Partner Support Executive and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
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