Role: Credit Controller Contract: Permanent Hours: 40 per week Monday to Friday 0830 1730 OR 0830 - 1700 Location: NN4, Brackmills Why work for DACHSER? Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits. 27 Days Holiday Bank Holidays Pension Contribution Employee Assistance Programme Employee Discount Scheme Cycle To Work Scheme Life Assurance Purpose Of The Role: A Credit Controllers purpose is to proactively engage customers to develop strong working relationships & increase revenue for the business with effective debt recovery. Key Responsibilities: Ensure accounts are paid on time Liaise with other departments to resolve queries and disputes Process & organise all administration in a timely manner Cash allocations Open new accounts Set credit limits Liaise with agencies to recover debt Produce accurate internal debtors reports Work with a variety of currencies Ensuring databases are accurate and kept up to date Extracting reports and providing updates Effective communication via email, face to face and telephone for both internal and external contacts Proactively inform the customer of any issues or deviations to the plan and provide an alternative course of action Handle & resolve customer complaints in a professional manner Skills & Experience: IT literate Strong customer service Ability to influence & negotiate Confident communicator Working knowledge of SAP (desirable) Experience working within accounts debt (desirable) Familiar with credit control (desirable