One Stop • Leamington 0429 • Apply by 23-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, giving great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
* Practicing the training received to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance, understanding your role, and working together to deliver profit.
* Living our values, making everyone feel welcome, and following policies.
* Ensuring accurate clocking in and out at the start and end of shifts.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the 'think 25' policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of your Shift Leader and Store Manager.
* Following all training to keep everyone safe and within legal requirements.
* If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs during the application process, whether you're starting your career, caring for others, nearing retirement, or adapting to life changes.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including Post Office, vending, and more.
As a Tesco subsidiary, we maintain a separate business operation from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.
We are committed to inclusivity and accessibility in our recruitment process. For support, click here.
Note
Applicants must be above the school leaver’s age. For details, click here.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)*
* 20% Discount on F&F Clothing in Tesco Stores*
* 10% discount at Tesco Mobile and exclusive deals
* 20% off insurance at Tesco Bank*
* Discounted eye care through Vision Express*
* Various Tesco Pharmacy discounts
* Discounted health plans, savings schemes, and more
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