WereHiring a Full-Time Practice Manager - Keast Mews (Private Practice, Saltash)
KeastMews Dental Centre, 13-15 Keast Mews, Fore Street, Saltash, PL12 6AR5 days per week (full-time)Salary: £35,700.00Closing Date: 5pm Friday 4th July 2025
InterviewDate: Wednesday 16th July 2025
Areyou passionate about helping others and making a real difference? Do you wantto be part of a team where your work truly impacts your community, theenvironment, and the future of healthcare? Then Smile Together is the place foryou!
Whatare we looking for?
Werelooking for a dynamic and experienced Practice Manager to lead our growing teamat Keast Mews, a modern and purpose-designed private dental practice inSaltash.This is an exciting opportunity to step into a key leadership role within adeveloping practice known for patient-centred, high-quality care. As part ofSmile Together, youll be contributing our broader mission to improve access toquality dentistry across Cornwall and the Isles of Scilly.
Youllbring:
provenexperience in team leadership and operational management ideally within dental,healthcare*, or similar service sectors
Youllbe organised, calm under pressure, and focused on achieving high standards
provencommercial and revenue generation combined with a focus on providing clinicalexcellence with a focus on patient satisfaction
*GDC registration without conditions if applicable.
Main duties of the job
Yourresponsibilities will include:Leading and inspiring a positive, effective team cultureManaging day-to-day operations to support exceptional patient careOptimising diaries and resources to meet clinical and business objectivesMonitoring KPIs and using data to inform decisions and drive improvementsEnsuring governance and regulatory compliance (CQC, infection control, etc.)Supporting the ongoing development and training of your team
Werelooking for someone who is:proven to have a strong background in people and service managementan excellent communicator with strong problem-solving skillspassionate about delivering great care and an excellent patient experienceconfident in using performance data and quality assurance systemsfamiliar with CQC standards and governance (and willing to train as a CQCRegistered Manager)Ideally IOSH trained, with knowledge of safeguarding and infection prevention(training provided if required)
About us
Employee-Owned: Be more than an employeebecome a co-owner, shaping the future of Smile Together.
BCorp Certified:We use business as a force for good, socially, environmentally and ethically
CommunityFocused:Every day, we work to improve the health and wellbeing of Cornwalls residents,with special attention to vulnerable and underserved communities.
Mentorshipand Professional Development:
Wellhelp you develop your skills with access to our Smile Together TrainingAcademy, including a paid subscription to Agilio for continuous professionaldevelopment, mentorship opportunities, and unique chances to work acrossCornwall, including in our Mobile Dental Unit.
PaidIndemnity & GDC Registration:
Wevegot you covered so you can focus on your career.
WorkforceBenefits Package:
Occupationalpension scheme, 27 days paid annual leave plus bank holidays (pro rata), NationalLiving Wage Employer, and an extra paid day off to celebrate your birthday!
ShareholderOpportunities: Have a real voice in shaping the future of our employee-ownedcompany.
CommunityInvolvement:
Engagein impactful community projects like our coastal outreach and support forHealth for Homeless Cornwall.
Job responsibilities
Key accountabilities:
Leadership
Create a motivated, and supportive environment. Encouraging the team to be innovative and forward thinking. Build strong working relationships within your location and other departments within Smile Together.
Cultivate the environment for a motivated, high performing team focused on excellent patient care and Smile Together values and behaviours.
Conduct quality performance reviews with all team members using the Performance Management system in line with the employee review cycle.
Ensure all team members have relevant Personal Development Plans, with appropriate members adhering to the General Dental Council regulations for enhanced CPD.
Support the development and progression of team members in line with individual Objectives, career pathways and strategic business requirements.
Prepare and Facilitate induction of new team members so that they feel prepared and supported.
Develop a high performing team by managing the performance of individual team members in line with company procedures to achieve company goals and targets.
Manage the attendance and wellbeing of the team members in line with company procedures to maximise employee health and wellbeing.
Produce a monthly action plan to deliver targets, improve patient outcomes and experience, and seek new revenue opportunities.
Collaborate with others, including the Business and Performance Lead, to oversee performance and optimise the output of the location.
Act as the CQC registered manager regarding any regular inspections to ensure excellent regulatory compliance and support the Clinical Directors in ensuring clinical standards are in line with relevant regulations and guidance.
Take ownership for delivery of KPIs for the location such as utilisation, revenue, and availability.
Regularly checking and updating Smile Together management, governance, and compliance systems
Be responsible for the controllable lines within Profit and Loss account for the location, such as equipment, property repairs and workforce costs.
Ensure the location team members consistently deliver a gold standard patient experience.
Work with the teams to deliver excellent patient care and support the Clinical Directors in cultivating a continuous improvement culture.
Effectively manage and resolve patient complaints, including rolling out improvements from lessons learnt, through complaint resolution and patient feedback.
Ensure the location are adhering to GDPR regulations for patients and employees.
Lead the team to provide high-quality patient care, creating treatments to provide patient choice and meet patient needs.
Work collaboratively with the marketing and communications team to ensure ongoing and effective promotion of key Smile Together messaging.
Operational & General Management
* Optimise clinical diary utilisation whilst considering patient needs, contract performance and the needs of the team.
Take ownership to regularly maintain quality assurance systems to meet internal and external regulatory standards (applicable to your location)
Ensure that the location meets the contractual and clinical governance guidance in relation to the safeguarding of children and adults.
Lead on the following areas in your location(s): CQC Registered Manager, Radiation Protection Supervisor, IOSH trained person, Health and Safety and Infection Prevention Control Lead
Ensure all relevant risk assessments are carried out and implemented.
Ensure that any accidents, incidents or events are logged using the appropriate system.
Work in collaboration with relevant colleagues to carry out investigations and develop and implement any learning outcomes.
Ensure all Smile Together policies and procedures are adhered to and implemented.
Person Specification
Experience
* Experience and knowledge of general dentistry (or healthare) practice management, including patient experience development, private service development, retail & sales targets, and employee management
* Leadership, mentoring and coaching experience
* Financial and budget management experience
* Experience of performance management (people and services)
* Experience of leading projects, service improvement and change management
Qualifications
* Management/business related qualification (diploma)
Knowledge and Skills
* Proven commercial acumen and analytical skill
* Knowledge and understanding of a busy clinical environment
* Knowledge and understanding of CQC regulations
* Knowledge and understanding of P&L management
* Knowledge and experience of GDPR
* Knowledge and experience of patient confidentiality
* Excellent organisational skills
* Excellent communication and presentation skills
* Knowledge of dental specific software
* Knowledge of dental terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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