Digital Transformation Claims Leader– UK
Salary: Up to £90k + 25% Bonus + Excellent Benefits
Location: Manchester or Leeds
IPS is supporting a leading Global Insurer in their search for a Digital Transformation Claims Leader to join the UK Claims Leadership team. This is a high-profile role for someone who excels in driving digital transformation, improving customer experience, and enhancing operational efficiency within insurance claims.
Reporting to the Claims Director and Chief Claims Officer, you will lead the strategy and delivery of digital initiatives across the UK Claims function. Acting as the bridge between Claims and Technology, you will identify opportunities to streamline processes, implement best-in-class systems, and introduce innovative digital solutions. You will work closely with senior stakeholders across Claims, IT, and other business units to develop and execute a clear digital roadmap, ensuring initiatives are successfully delivered and embedded across the function.
Change management will be a key element of the role, as you drive adoption across the Claims team, ensuring colleagues understand, embrace, and gain real value from new digital tools and processes. You will also monitor and measure performance, ensuring all initiatives meet governance, regulatory, and business requirements.
The ideal candidate will bring a strong claims operations background combined with proven experience delivering digital transformation in complex environments. You will have the ability to influence senior stakeholders, collaborate across functions, and make a tangible impact on both customer experience and operational performance.
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