Overview
Job Title: SAP - Service Design and Transition Manager
Duration: 6 Months
Location: Telford Hybrid - 2 days per week onsite
Rate: £450 per day - PAYE via Umbrella
Role Overview
The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations.
Skills
* ServiceNow
* Microsoft Excel
* ITIL
* Microsoft Office
Responsibilities
* Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements.
* Ensure all service design packages (SDPs) are complete, accurate, and approved.
* Validate that services are designed for operability, supportability, scalability, and compliance.
* Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services.
* Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards.
* Ensure service stability prior to Full Service Handover.
* Ensure all gated criteria are met.
* Provide regular reporting on transition status, risks, and service readiness metrics to stakeholders.
* Drive Continual Improvement through Post Implementation Reviews and Process enhancements.
* Work with Service Delivery Managers, Project Managers, Functional Experts, and (where applicable) Third-party vendors to ensure alignment of service requirements and expectations.
* Act as a central point of coordination for transition activities across business and IT teams.
* Support Service Delivery Managers by ensuring transitioned services meet agreed support models and SLAs.
* Ensure that service documentation, support models, and operational procedures are created and validated.
* Facilitate knowledge transfer to Service Desk, Operations, and Support teams.
Qualifications
* Strong background in IT Service Management (ITSM), particularly in Service Design and Transition.
* Experience delivering within ITIL frameworks.
* Proven track record of transitioning services from project to operational environments.
* Excellent stakeholder management, planning, and communication skills.
* Ability to manage multiple transitions simultaneously in complex environments.
* Project Management; Engagement Management (EM Certification)
* Awareness and familiarity of both DevOps and Waterfall cycles
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