Salary: £20,400 - 22,800 per year Requirements: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently; able to communicate complex technical problems and solutions to customers of all skill levels while being personable A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders Agile, resourceful learner with strong attention to detail Working knowledge of applying technical concepts to troubleshooting procedures Experience installing, configuring, and troubleshooting various software and hardware Familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset 2 years of customer support experience in technical environments such as video surveillance, access control, telecommunication, cloud software, or enterprise hardware support Bachelors Degree/Diploma with a technical background Certifications such as CCNA, MCSA, CompTIA A Minimum of 1 year experience using a CRM platform Experience working in environments using the KCS Methodology Responsibilities: Ensure critical customer issues are resolved or escalated effectively and efficiently Report to the Technical Support Team Lead or Manager Troubleshoot hardware, software, and systems systematically Provide timely updates and manage customer expectations Communicate complex technical problems and solutions to customers of all skill levels Collaborate effectively with team members while working independently Handle complex situations while maintaining effective communication with stakeholders Learn and adapt to a diverse set of technologies in a fast-paced environment Technologies: Cloud CRM Hardware Support Video Streaming More: We are seeking a Technical Support Specialist to join our dynamic team in Ware, Hertfordshire. This is a hybrid role where you will work approximately 2 days per week onsite. We value a strong customer-first mentality and are looking for someone who thrives in a challenging environment. The position offers an opportunity to enhance your technical skills while working with a diverse range of technologies. Join us if you love problem-solving and want to make a difference in our customer support efforts. last updated 17 week of 2026