Head of Network Professional Services
Permanent
Location: Worcester
Salary: £75,000 - £90,000 (+ benefits)
Skills: Cisco Certifications - CCNP or CCIE, Professional Services Leadership, Technical Escalation & Delivery Oversight, Pre-Sales & Solution Design
We are looking to recruit a Head of Network Professional Services for a leading network consultancy and managed services provider.
This is a key leadership role with responsibility for setting technical direction, overseeing delivery quality, and leading a high-performing Professional Services engineering function. The role plays a critical part in ensuring complex customer solutions are designed, delivered, and transitioned to support to the highest possible standards.
The successful candidate will combine strong technical credibility with the ability to lead, mentor, and scale an engineering team in a fast-paced, customer-focused environment.
Key Responsibilities
Define and execute the Professional Services engineering strategy, aligned to customer needs and business growth
Own technical standards, solution design quality, and delivery governance across all projects
Ensure projects are delivered on time, within scope, and to agreed technical and security standards
Act as the senior technical escalation point for complex customer issues
Build, lead, and develop a multi-skilled engineering team, fostering a culture of accountability and technical excellence
Oversee skills development, training plans, and performance management
Drive continuous improvement in tools, processes, and delivery methodologies
Work closely with Pre-Sales to translate customer requirements into robust, commercially viable solutions
Partner with Support teams to ensure smooth handover, documentation, and long-term service stability
Act as a senior technical advisor in customer engagements, design workshops, and solution demonstrations
Skills & Experience
Significant experience in a senior technical leadership role within a network consultancy, MSP, or systems integrator
Strong hands-on background in enterprise networking technologies (routing, switching, wireless, security, UC)
Cisco certified to CCNP level or higher
Proven experience leading and developing engineering teams
Strong understanding of networking best practice, performance, reliability, and security
Excellent communication skills with the ability to engage confidently with customers and senior stakeholders
Strong organisational, people management, and delivery skills
Full UK driving licence
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