Position: Duty Technician Location: Hursley, Winchester Day Rate: £310 per day inside IR35 SC Clearance Required Were supporting a major consultancy delivering into a central government organisation, and were looking for an experienced Duty Technician to join their high-performing technical operations team. This role is ideal for someone who thrives in a fast-paced support environment, enjoys solving a wide range of technical issues, and takes pride in delivering excellent customer service. Key Responsibilities Handle incoming technical support incidents, service requests, and change tasks. Manage your personal call queue, ensuring all tickets are progressed and closed within agreed timeframes. Maintain clear, consistent customer communication and provide timely updates. Resolve issues ranging from simple password resets to complex server-related queries. Escalate cases to the 3rd Line Technical Team when required. Work collaboratively within a close-knit, highly skilled team of Engineers. Deliver a high standard of customer service at all times. Liaise with internal teams including 3rd Line Technical Delivery, Development, and Project teams. Perform software builds and rebuilds on PCs and laptops. Diagnose and repair hardware faults, and install hardware upgrades as needed. What Were Looking For Strong background in IT support (1st/2nd line or similar). Experience working in structured, process-driven environments. Excellent communication and customer-facing skills. Ability to troubleshoot across hardware, software, and basic server-side issues. To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.