* Diagnosing and resolving technical issues, installing and configuring software and hardware, including operating systems
* Providing technical assistance and support related to technical systems, primarily on-site and additionally via phone, email and remote
* Troubleshooting network connectivity issues, including routers & switches
* Collaborating with team, documenting technical issues and take ownership of escalating issues to the appropriate resource
* Creating and maintaining comprehensive documentation and guides for troubleshooting and procedures
* Creating & managing user accounts, permissions and access rights in various systems and offer technical training and support to employees as needed
* Staying updated with advancements in technology and recommending upgrades or improvements
* Administering On-Prem AD, Azure AD/Entra IDConfiguring Microsoft MDM services, Cloud services i.e. SharePoint, Google Cloud
* Troubleshooting DNS, DHCP and TCP/IP issues
To join our vibrant and fast-growing business, you will:
* Have proven experience working in an IT Support role, or similar position, with a customer-first mindset
* Be confident multi-tasking and prioritizing tasks, in a fast-paced environment
* Understand Networking fundamentals and strong knowledge of systems
* Be proficient in troubleshooting hardware, software and network issues
* Have excellent communication and interpersonal skills
* Experience with ticketing systems and remote support tools is an advantage, but not essential
You'll be rewarded with:
* Competitive starting salary and great career prospects in a fast paced and growing business
* 25 days holiday plus bank holidays and an additional day off on your birthday
* Company-funded private health insurance and access to Smart Health
* Life assurance
* Discretionary bonus scheme
* 50% staff discount
* Interest-free Season ticket loan
* Summer hours - 3pm finishes every Friday throughout June, July & August
* Bespoke induction support and ongoing development to help you thrive in your new role
* A welcoming and inspiring work-environment - take advantage of Yoga classes, social activities, an early finish on pay day and more
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