WeareworkingcloselywithabusinessbasedinNewtonAycliffethatislookingforaCustomerServiceSpecialisttojointheirteamonafull-time,permanentbasis. Theyarelookingforsomeonetofosterastrongworkingrelationshipwiththeirsalesandoperationsteams,collaborativelymanagingasharedportfolio. Youwillhave3-5yearsinacustomerservice-basedrolewithaprovenrecordofsuccess.Thisrolehasthepotentialtodevelopintoleadership,whereyoucanmanageyourownteamofcustomerserviceprofessionals. Youwillberesponsiblefor: Promptlyandprofessionallyrespondingtocustomerqueriesthroughvariouschannelssuchasphone,email,orsocialmedia Collaboratewithotherdepartmentstoaddressandresolvecustomerissues,complaints,orconcernseffectivelyandefficiently Ensurethatcustomerinformation,interactions,andtransactionsareaccuratelyrecordedinthecompany'sCRM Assistcustomerswithplacingorders,trackingshipments,andresolvinganyissuesrelatedtotheorderingprocess Proactivelyfollowupwithcustomerstoensuresatisfactionafterapurchaseorproblemresolution MeetregularlywiththeSalesDirectortogivefeedbacktohelpimprovecustomerserviceculture,responsetimeandtoolstoimprovecustomersexperience Stayinformedaboutnewproducts,services,andindustrytrends Assistthesalesteamwithsamplefulfilment,ensuringallsamplesarriveinatimelyfashionwiththeappropriatepaperwork Adhoctasksasthebusinessrequires Formoreinformationonthisrole,pleasespeaktoNicolaatSiRecruitment.