Better places, thriving communities.
Job Purpose:
The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS -1:. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Key Responsibilities:
Service Delivery & Compliance
· Ensure all fire alarm systems are serviced and maintained in full compliance with BS -1: and company standards.
· Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
· Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
· Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
· Manage and oversee remedial works, including job scoping, scheduling, and follow-up.
Team Management
· Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
· Conduct regular team meetings, 1-1s, and performance reviews.
· Identify training needs and support the development of engineers
· Promote a safety-first, customer-focused culture within the service department.
Operational Improvements
· Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
· Support recruitment activities to strengthen engineering and support teams.
· Collaborate with senior leadership to refine service strategy and KPIs.
· Monitor and report on departmental performance against agreed targets.
Customer & Stakeholder Engagement
· Act as point of escalation for customer issues, ensuring prompt resolution.
· Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
· Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience:
· Proven experience in fire alarm service management or a similar role.
· Strong working knowledge of BS -1:.
· Technical understanding of fire alarm systems and remedial requirements.
· Experience managing engineering and service desk teams.
· Effective communication, organisation, and leadership skills.
· Competency in service management software and reporting tools.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .