The Company:
Here at Cambridge Commodities, we are a leading supplier of nutritional ingredients and product solutions to the sports nutrition, food & beverage, animal nutrition and health & wellbeing industries.
People are at the very core of our business, whether they are our employees, our customers, or the end consumer. Our people focused culture promotes a friendly environment where employees enjoy coming to work. Some other benefits of working for us include:
* State of the art facilities with electric car charging points,
* Personal development investment,
* L&D system (700+ courses),
* Free on-site gym,
* Free fruit, tea & coffee,
* Death in Service benefit (4 x salary),
* Wellbeing EAP App and hotline,
* Salary Sacrifice Pension Scheme,
* Cycle to Work Scheme,
* Green Car Scheme,
* Bupa Healthcare Scheme,
* Paid Time off for Charity time and blood donations,
* Social Events, and more.
Protecting the environment and supporting sustainability is also hugely important to us and we are proud to be achieving zero waste to landfill with a highly energy efficient Head Office.
If you think you would like to be a part of Cambridge Commodities, keep reading for more details on the role.
The role:
This is a key role within the UK Sales team to manage, optimise and enhance our Customer Relationship Management systems and processes. This role is pivotal in ensuring that our sales team operates efficiently, data is accurately maintained, and business insights are efficiently leveraged to drive growth.
Duties will include:
CRM Administration and Optimisation
* Maintain, update, and ensure data integrity within the company's CRM system (e.g., Salesforce, HubSpot, or Dynamics).
* Manage user accounts, permissions, workflows, and integrations with other business systems.
* Identify and implement process improvements to enhance CRM usability and adoption across the sales team.
* Regularly audit and clean CRM data to ensure accuracy and consistency.
Sales Operations Support
* Support the sales team with pipeline management, forecasting, and reporting.
* Develop and deliver dashboards, performance reports, and KPI metrics to enable data-driven decision-making.
* Coordinate with Marketing to align lead management, campaign tracking, and conversion processes.
* Assist in onboarding and training new sales team members on CRM use and best practices.
Analytics and Insights
* Analyse CRM data to identify trends, opportunities, and performance gaps.
* Provide actionable insights to improve lead generation, conversion rates, and customer retention.
* Collaborate with cross-functional teams to ensure CRM data supports business objectives and strategic initiatives.
System Enhancements and Projects
* Liaise with IT or external vendors on CRM upgrades, customisations, and integrations.
* Manage CRM-related projects such as automation enhancements, reporting improvements, and user experience upgrades.
* Support the implementation of new tools or systems that integrate with the CRM to enhance sales efficiency.
The requirements:
To be successful in this role you will ideally have experience with CRM and email marketing platforms (preferably Hubspot) and be adept at learning new software and systems. You will also have the following skills:
* Strong data analysis and interpretation skills
* Project management and time management skills
* Excellent communication and interpersonal skills
* An interest in market trends and customer behaviour
* Strong IT Skills including Microsoft Office Packages
* Excellent organisation skills
* Deadline focused
Our Commitment:
CC are an equal opportunities employer who is committed to creating and fostering an inclusive environment. We will consider all applicants based purely on their abilities to fulfil the role. So, if you're looking for a company that is committed to making a positive impact and you feel your skills match our requirement, we encourage you to apply!