Overview
A well-established motorcycle dealership group on the South Coast is looking to recruit an enthusiastic and customer-focused After Sales Advisor to join their team in Fareham, Solent. This is an exciting opportunity to work within a fast-paced motorcycle environment, supporting customers throughout the aftersales journey while helping drive workshop efficiency, service bookings, and parts/accessory sales. The successful candidate will play a key role in delivering excellent customer service standards, coordinating workshop activity, and ensuring customers receive a professional and seamless experience.
Key Responsibilities
* Ensure the workshop diary is efficiently managed and loaded
* Handle warranty claims and coordinate warranty work effectively
* Maintain accurate customer communication and data capture
* Maximise opportunities to upsell service work, parts, and accessories
* Deliver high levels of aftersales customer satisfaction
* Support the smooth day-to-day running of the service department
Requirements
* Previous aftersales/service advisor experience preferred but not essential
* Motorcycle licence advantageous but not required
* Strong organisational and communication skills
* Excellent time management and problem-solving abilities
* Self‑motivated with the ability to work independently
* Flexible and professional approach to work
* Ability to build strong relationships with customers and colleagues alike
Working Hours
Summer Hours (April - September):
* Monday - Friday: 08:30 - 18:00
* Saturdays (1 in 4, paid overtime): 08:30 - 18:00
Winter Hours (October - March):
* Monday - Friday: 08:30 - 17:00
* Saturdays (1 in 4, paid overtime): 08:30 - 16:30
Salary & Benefits
* £30,000 - £35,000 OTE
* Bonus opportunities
* Staff purchase scheme
* Health cash plan
* Reduced winter working hours
* Excellent working environment within a growing motorcycle business
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