We’re recruiting a Business Services Officer working within our team based in Sheffield. As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the Local Family Court Advisers and Service Managers.
Responsibilities
* Monitoring case progression
* Receiving referrals from the Court or Cafcass Intake Team
* Creating, updating, and closing cases within our case management system
* Sending letters and information packs to children and families
* Identifying any missing information and following up as required
* Receiving and dealing with telephone enquiries
* Meeting and greeting visitors, including children and families
* Providing general administrative support
* Completing office‑based health and safety checks, including first aid and fire marshal duties (training provided)
Qualifications
* A relevant qualification in business administration (e.g., NVQ2), willingness to work towards a qualification, and/or significant experience in a similar role
* Confidence and capability in using MS Office applications to a basic or intermediate level
* Clear, confident communicator via email, phone, and in person
* Team‑oriented, thriving in collaborative environments
* Able to prioritise work in a fast‑moving environment with strict deadlines
Benefits and Support
We provide extensive wellbeing support for colleagues, as well as excellent benefits.
EEO Statement
We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience. We especially welcome applications from people from diverse backgrounds to reflect the diversity of children and families we work with.
Pre‑employment Checks
Successful applicants will be subject to a range of pre‑engagement checks, including a Disclosure and Barring Service (DBS) check. In accordance with the DBS code of practice and our policy, any declared criminal offence will lead to an individual assessment.
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