Administration To have a thorough knowledge of all Practice procedures and CQC criteria. To work in accordance with written protocols Scan, read code, photocopy, administer mail and email as required To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinical system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To receive and dispatch mail and maintain a pending system. Reception/Office Greeting patients in a friendly and open manner with dignity and respect Patient administration including prescriptions Keep patients updated on their access to appointments The good order, safety and CQC compliance of access to health care professionals, patient facilities and waiting areas Be able to cover all aspects of reception and office positions as required Appointments Process appointment requests for today and future appointments from patients by telephone, message and in person. Deal with visits requests Communications Process all aspects of patient services in accordance with practice guidelines. Entering and recovering data within data protection regulations Have a working knowledge of the telephone and message system, during and after hours, and procedures for email and web based systems