Overview
Join to apply for the FM Regional Operations Manager role at Integral UK Ltd
Role purpose and responsibilities provide support to the Divisional Director and drive performance to achieve operational excellence, meeting all agreed KPIs within the business unit. The ROM will be hands-on with tactical and transactional aspects, especially service delivery, to enable effective management of debt/WIP, P&L, statutory/contractual compliance and people management at all levels to increase client and employee satisfaction.
Main Duties And Responsibilities
* Leverage existing IT platforms and reporting to aid in the improvement of productivity, efficiency, and overall performance.
* Work with, promote and ensure compliance within the business unit with Health, Safety and Environmental policies and procedures.
* Ensure all statutory, mandatory, and routine inspections are completed in accordance with the annual maintenance programme and KPI requirements.
* Ensure company standard operational procedures are always implemented and adhered to within your regional business unit.
* Establish and maintain consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region.
* Ensure Quality assurance procedures are adhered to, and any new policies, procedures and change processes are implemented to improve operational performance in a timely manner.
* Pro-actively manage H&S by providing a safe working environment, fostering a safety-driven culture, and ensuring all policies, processes and procedures are followed.
* Act as role model and champion of the new ways of working.
* Build positive relationships with internal stakeholders to resolve day-to-day operational problems and identify opportunities for increasing profitable business within Integral and the wider JLL family.
* Understand regional performance requirements within the business unit and manage and utilize data and MI to respond to changing circumstances.
* Ensure Incident, Operational and Financial Management Reports are submitted on time and in the required format.
* Lead regular audits with your team and address findings promptly and effectively.
* Lead on energy and sustainability issues for contracts under your control, managing pain/gain, ensuring compliant reporting and carbon reduction plans where appropriate.
* Oversee engineers’ Toolbox Talks to a high standard, including operational procedures and contract information.
* Facilitate listening sessions and employee forums to gather feedback and implement improvements to increase engagement.
* Provide general support and best-practice advice on contracts and engineering issues, especially during tenders/bids.
* Maintain technical support and infrastructure to sustain performance levels.
* Lead your team with a drive-for-change mindset and model leadership capabilities.
* Continue to innovate, share best practice, and adopt new methods through technology and MI.
* Conduct regular one-to-one meetings and annual appraisals for all direct reports; provide coaching and development planning.
* Set objectives and develop Personal Development and succession plans using formal processes (Appraisal, Talent Management).
* Establish strong professional relationships with key stakeholders to ensure compliance and address noncompliance promptly or escalate as needed.
* Manage P&L and commercial matters for the region; maintain the image and brand of Integral.
* Advise and support the Divisional Director as needed.
Essential Qualifications/Experience
* Educated to degree standard or minimum 5 years relevant experience.
* Knowledge of Mechanical and Electrical engineering maintenance sector.
* Proven track record of managing performance to KPIs within a regional business unit.
* Knowledge of logistical and operational planning.
* Experience of driving change and organizational transformation.
* Industry relevant qualifications; a formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable.
* Proven Facilities Management experience at a similar level with extensive FM background.
* Excellent customer service experience, preferably with a Customer Services Qualification or equivalent desirable.
* Competent working knowledge of M&E or Fabric disciplines.
* Computer literate (Word, Excel, Outlook).
Seniority level
* Director
Employment type
* Contract
Job function
* Management and Manufacturing
Industries
* Facilities Services
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