Key Account Manager - Roadside Assistance
Account Manager – Roadside Assistance
Location: Croydon / Hybrid (typically 1 day per week in the office)
Hours: 09:00 – 17:30
Working Style: Flexible hybrid working
Salary: Discussed at interview
Benefits: Company car + full Allianz Partners benefits package
The Role
We are looking for an experienced Account Manager to join the Roadside Assistance team. Reporting to the Head of Sales – Roadside Assistance, you will be responsible for managing and developing key partner relationships, ensuring we deliver on our commercial, strategic and customer commitments.
This role plays a central part in driving growth, strengthening partnerships and ensuring that Allianz Partners continues to deliver a high‑quality, compliant and competitive service within the Roadside Assistance market.
You will oversee all aspects of your partner portfolio, from day‑to‑day relationship management to long‑term strategic planning, ensuring alignment with contractual obligations, regulatory requirements and business objectives.
Key Responsibilities
Partnership & Relationship Management
* Build strong, collaborative relationships with partners to drive performance and growth
* Act as the primary point of contact, ensuring clear communication and effective decision‑making
* Coach partners on Allianz Partners’ products, services and value proposition
Commercial Delivery
* deliver budgeted revenue and organic growth by identifying new opportunities
* Review processes and products to enhance the partnership and service proposition
* Maintain accurate records of opportunities, renewals and contacts in Salesforce
Governance & Compliance
* Ensure alignment with group strategy, risk frameworks and internal standards
* Ensure compliance with all relevant regulations, policies and contractual requirements
* Provide clear upward and downward communication to stakeholders and governance forums
* Support budgeting and forecasting processes
Reporting & Insight
* Produce and review key reports, including:
o Monthly account development updates
o Budgets
o Strategic account plans
Internal Collaboration
You will coordinate internal teams to ensure seamless delivery of partner requirements, including:
* Operations
* Finance
* Underwriting
* Product, Marketing & Innovations
* Legal & Compliance
* HR
Profile & Requirements
* Minimum 3 years relationship management experience.
* Automotive industry experience (5+ years) desirable
* Strong B2B relationship management background
* Excellent communication and presentation skills
* Strong organisational skills with the ability to manage multiple priorities
* Confident user of Microsoft Office, especially Excel and PowerPoint
* Adaptable, collaborative and comfortable working in a fast‑paced environment
* Diplomatic with strong relationship‑building skills
* Full UK driving licence (preferably clean)
Benefits
* Company car
* Full Allianz Partners benefits package
* Development opportunities through Achieving Excellence Through Learning
* Access to discounts, medical cover, pension scheme and more
xxxxx