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2nd Line Service Desk Engineer, Sandiacre
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Client:
Air IT
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
970fad771711
Job Views:
6
Posted:
18.06.2025
Expiry Date:
02.08.2025
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Job Description:
Are you passionate about IT and providing top-notch customer service? We're looking for a skilled 2nd Line Service Desk Engineer to join our dynamic team of seven. In this role, you'll be the go-to expert for escalated technical issues, ensuring our clients’ IT systems run smoothly.
What You’ll Do:
* Efficiently manage technical cases and keep clients updated.
* Oversee the progress of technical issues handled by the team.
* Use monitoring software to keep a close eye on clients’ IT systems.
* Escalate issues promptly when necessary to ensure quick resolutions.
About You:
* Previous experience in IT helpdesk support.
* Strong knowledge of various IT systems.
* GCSEs in Maths and English (or equivalent).
* A UK driving license.
The Benefits:
* Hybrid Working Options: Balance your work and personal life.
* 25 Days Annual Leave: Plus bank holidays for ample rest.
* Learning & Development: Grow your skills with ongoing training.
* Cycle to Work Scheme & Technology Vouchers: Save on your commute and tech gadgets.
* Enhanced Family Leave: Extra support when you need it most.
* Celebration Day: An additional day off each year for your special occasions.
* Salary Sacrifice Pension: Plan for your future.
* 2 Paid Volunteer Days: Give back to the community with our support.
* Social Events & Competitions: Enjoy team bonding activities.
* Discount & Cashback Scheme: Save on everyday expenses.
* Group Income Protection & Life Insurance: Peace of mind for you and your family.
* EAP & Virtual GP Service: Access health support when you need it.
Join us and be a key player in delivering exceptional IT support while enjoying fantastic benefits. Apply now to take the next step in your IT career!
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