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Capita is seeking a Claims Administrator to join our team working with a key Life & Pensions client. This role offers extensive customer contact and opportunities for career progression within a well-established team.
Initially, the role will be office-based in Swindon for training. Once proficient, you'll mainly work from home with occasional days in the Swindon office, so candidates should be within commuting distance.
Capita is an equal opportunity and disability confident employer.
Job Description
What will you do?
* Communicate with customers via phone and in writing regarding bereavement claims.
* Follow up with customers for outstanding information.
* Handle administration duties on claims.
* Support a positive team environment.
What are we looking for?
* Previous administration experience.
* Experience in FCA-regulated financial services or claims is preferred, but training is available.
* Excellent communication skills, both written and verbal.
* Strong customer service skills, especially with vulnerable clients.
* Good IT skills, including Word and Excel, with ability to learn new software.
* Self-motivated and able to manage workloads effectively.
What do we offer?
Comprehensive training and development, along with benefits like a company-matched pension, life assurance, cycle-to-work scheme, and generous maternity, adoption, and parental leave.
Additional voluntary benefits include discounts, health & wellbeing support, travel, and technology perks.
About Capita Regulated Services
We’re transforming life, pensions, and mortgage services, delivering responsible and sustainable solutions. Our teams support clients across the UK and worldwide, offering end-to-end administration, digital tech, and business support. Join us to shape the future of regulated services.
Next Steps
If interested, please register, apply, and track your application. Our Resourcing Team will review your submission and contact you.
We are committed to diversity and inclusion. For accessible formats or support, contact Iqbal at reasonableadjustments@capita.com or call 07784 237318. More info on our inclusive practices is available on the Capita Careers website.
Capita is a business specializing in consulting, transformation, and digital services. We aim to create better outcomes for all stakeholders, operate responsibly, and deliver innovative solutions that make people's lives easier. With operations in the UK, Europe, India, and South Africa, we employ over 55,000 people across our divisions: Capita Experience, Capita Public Service, and Capita Portfolio.
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