Quality Assurance Manager
A market leader within vehicle leasing and management solutions is looking to bring on a QA Manager. This is a newly created role so will be a great opportunity for someone to come in and really make a difference, you will be placed within their client services team. They are implementing a new piece of software which will take customer comms (e.g. emails and phone calls) and use AI to rate these calls, helping them perform QA and understand how they can improve their staff training or products to better their customer service. They have recently been acquired by a leading Financial Services company so they are at an exciting time in their growth for this person to join them on their journey.
Role Responsibilities
Integrate Quality Assurance into our business using recommended tools to ensure in line with SCF QA/QC Framework. Documenting continuous improvement to evidence fair customer outcomes and regulatory adherence. Ensure work produced within the business meets quality and efficiency standards set by the business.
Job Scope
1. Integrate quality assurance tool and embed framework into the business