Service Delivery Manager - London £350-£400 per day - Inside IR35 Initially 6 months We are looking for an experienced Service Delivery Manager to join our team and take a key role in leading the delivery of our technical services across global regions, including North America, Europe, and Singapore. This role will work closely with and oversee the activities of our development teams to ensure that our services are delivered reliably, efficiently, and to the highest standards of quality. The Service Delivery Manager will be responsible for ensuring our technical teams meet their service level objectives, driving operational excellence, and maintaining strong relationships with internal and external stakeholders. You will play a vital part in coordinating service delivery, managing incidents and problems, and ensuring that development activities align with our customer commitments. Key Responsibilities - Oversee and coordinate the work of development teams to ensure service stability, performance, and improvement - Act as the primary point of accountability for service delivery across assigned regions, including the West Coast of North America, Europe, and Singapore - Manage incidents, service requests, problems, and changes in collaboration with technical teams - Monitor service performance and ensure that service levels and key performance indicators are met or exceeded - Proactively identify risks to service delivery and drive corrective and preventive actions - Lead regular service review meetings with customers and internal stakeholders - Support the release management process by working with development teams to ensure new features and fixes are deployed safely and efficiently - Gather customer feedback and drive continuous improvement initiatives - Produce regular operational reports and provide insight into service performance and improvements Key Skills and Experience - Proven experience as a Service Delivery Manager, Technical Account Manager, or similar role - Demonstrable experience overseeing and working closely with development or engineering teams - Strong understanding of incident management, problem management, and change management processes - Excellent communication skills with the ability to influence and engage both technical and non-technical audiences - Experience working in a global environment, coordinating across different time zones and regions - Solid understanding of Agile, DevOps, and modern software delivery practices - ITIL foundation certification or strong knowledge of IT service management principles is highly desirable - Ability to thrive in a fast-paced environment and manage multiple priorities What We Offer - The opportunity to lead service delivery across global regions - A collaborative working environment with talented development and technical teams - Opportunities for career growth and professional development - A chance to make a real impact on customer satisfaction and service excellence If you are passionate about service delivery, enjoy working closely with development teams, and are looking for a global leadership role, we would love to hear from you. Widen The Net celebrates diversity and is committed to an inclusive workplace where everyone can thrive. By applying, you consent to your personal details being processed in line with our Privacy Notice, available upon request.