The IRLX Deployment Officer is responsible for all technology elements of the restaurant conversions and oversees the technical planning and organisation required to support the IRLX program. They will attend all IRLX project‑based meetings, engage with CANTECH, restaurant management teams, installation partners, logistic partners, and internal teams to provide full end‑to‑end deployment management for all technology hardware installations. The position is part of the Running Great Restaurant Technology function, working within the NSO and Infrastructure Management team to support the wider technology function.
Key Responsibilities
- Operate as part of the NSO and Infrastructure Management team within the Running Great Restaurant Technology function.
- Work closely with counterparts in other LIOM markets, the market development team, Design Team, and CANTECH to ensure IRLX business targets are met.
- Main stakeholder: Restaurants and Franchisees.
- Engage with Development / Construction, Global Technology, Service Operations, Supplier Management, National Operations.
- Responsible for the technical planning and execution of all IRLX restaurant conversions across the UK & Ireland.
- Serve as the McDonald’s point of contact for all IRLX technology requests.
- Drive improvements in IRLX processes and establish cost efficiencies across the program.
- Support and administer the IRLX communication channels.
- Manage McDonald’s third‑party IRLX tech supplier partners (warehousing, logistics, removals, disposals, recycling, etc.).
- Attend weekly IRLX progress reviews with tech supplier partners and key stakeholders.
- Engage with restaurant teams to update published open hours to reflect closure periods, including partial openings.
- Assist co‑deploying all mass deployment projects into the IRLX installation baseline as early as possible.
- Support the Service Delivery function to identify and improve IT support for restaurants for both IRLX and New Store Openings.
- Work cross‑functionally with multiple departments and partners to facilitate restaurant conversions.
- Manage change control of new systems and initiatives when introduced to IRLX.
- Maintain ongoing communication with the Franchisees and their teams.
- Measure and monitor progress to ensure projects are delivered on time, within budget, and meet or exceed expectations.
- Attend regular IRLX governance meetings.
- Attend quarterly service reviews with tech partners and provide feedback to the McDonald’s Technology Supplier Management team where required.
- Provide monthly IRLX installation updates to the McDonald’s Technology Senior Leadership Team in the agreed format.
- Work with senior management and vendor management functions to review technology resources (hardware), expenses, and maintenance agreements.
- Establish procedures for determining hardware system requirements.
- Provide an ongoing restaurant view of hardware and contribute to an annual Franchisee Investment plan.
Qualifications
- Strong planning and organisational skills.
- Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of products and services.
- Demonstrated competency in information technology contract administration, purchasing, or procurement.
- Understanding of hardware maintenance models and frameworks.
- Excellent communication skills, both written and verbal; ability to present complex or highly technical issues in simple and easy‑to‑understand formats.
