Employer description:
UYR Ltd is home to one of the largest design studios in the North of England, paired with a state-of-the-art in-house print production facility. We proudly work with some of the UK's leading hospitality & Retail brands, and we're expanding rapidly into exciting new sectors.
Overview:
Are you highly organised, friendly, and looking to kick-start your career in a fast-paced, creative environment? Join our growing team as a Client Services Admin Support, where you'll play a key role in delivering outstanding service to our valued clients.
As part of our Client Services Team, you'll be responsible for supporting the day-to-day admin and order processing tasks that keep our operation running smoothly. It's a fantastic opportunity to grow with a business that values development, teamwork, and great service.
Responsibilities:
* Processing client orders using our bespoke online portal and internal systems (full training provided)
* Supporting the team with daily administrative tasks as required
* Checking deliveries to sites and producing proof of delivery (POD) reports
* Communicating with courier companies to resolve delivery issues
* Answering inbound calls from clients and providing helpful, friendly assistance
* Providing general day-to-day support to the Client Services Team
* Maintaining accurate records of client orders, delivery logs, and service issues
* Compiling and updating internal reports using Excel and other data tools
* Assisting with data entry, validation, and basic analysis to support client service improvements
* Monitoring KPIs and service metrics to help identify trends or areas for improvement
Desirable skills:
* A strong interest in customer service and a desire to build a professional career
* Great communication skills and a friendly, helpful manner
* A reliable, can-do attitude and the ability to work well as part of a team
* Willingness to learn and follow clear instructions
* Strong organisational skills and attention to detail
* Basic proficiency in Excel (e.g., sorting, filtering, formulas)
* Comfortable working with data and keen to learn more about reporting and analysis
Entry requirements:
* 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
* GCSE Maths and English (or equivalents) at grades 3+ (D or above)
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours:
Monday – Friday, 9am - 5pm, 39 hours per week.
Benefits:
* Be part of a friendly, supportive team in a creative, fast-growing business
* Learn from experienced professionals and gain valuable industry skills
* Clear progression opportunities for the right candidate
* Full training provided on all systems and processes
* Opportunities to develop data and reporting skills as part of your career growth
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now