Temporary Stakeholder Mgmt, Relationship & Engagement Officer/Admin Reference no: Gloucestershire 5248004 Pay rate: Up to £17.60 per hour PAYE depending on experience Hours per week: 37 Monday – Friday, normal working hours This opening assignment is for 6-7 months City: GLOUCESTER, Gloucestershire The purpose of this role is to lead and provide across the highways portfolio, an effective and responsive first point of contact for a range of enquires and submissions in line with relevant council policies and procedures. The role forms part of a multi-channel, first point of contact service for a variety of internal and external customers, providing a high-quality service across a diverse range of services, that operates across a centralised service area and 4 separate regional management areas. In the role you will need to demonstrate and maintain a political awareness that is critical in understanding the relationships that underpin the organisation and how things are done, ensuring that appropriate service delivery standards and procedures are implemented and maintained. Key responsibilities:
* Ensure you deliver an efficient, accurate and consistent service that reflects high standards of excellence, both internally and externally across a very broad range of key stakeholders.
* The service is provided through various channels, both traditional and contemporary with additional support for the Customer and Emergency Service channels that includes phone, email, web-based enquiries, and social media. Ongoing developments in innovation and technology continue to underpin improvements and the way customers and the broader community are serviced.
* Demonstrate and maintain a political awareness that is critical in understanding the relationships that underpin the organisation and how things are done, ensuring that appropriate service delivery standards and procedures are implemented and maintained.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
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