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The Change Partners - Global talent specialists for a connected world
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Job Category:
Other
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EU work permit required:
Yes
Job Views:
4
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
The Change Partners are working with an iconic Travel brand looking for a Head of Retail on an initial contract that may become permanent. The role starts part-time (1-2 days per week initially, increasing over time).
The Head of Retail will oversee the retail strategy and execution, including Duty Free and Operator tender management, working closely with Operators to ensure retail success.
Key Responsibilities:
* Develop and implement retail strategies for duty-free and tenders, aligning with company goals and market trends.
* Drive sales and profitability through effective merchandising, promotions, and team motivation.
* Manage retail operations such as inventory, visual merchandising, store maintenance, and compliance with duty-free standards.
* Coordinate outlet implementation with Operators.
* Ensure excellent customer service, creating a memorable shopping experience for international travelers.
* Manage budgets, analyze sales data, control costs, and prepare reports for senior management.
* Build relationships with authorities, concessionaires, brand partners, and stakeholders in the duty-free sector.
* Stay informed on industry trends, competitors, and traveler demographics to identify new opportunities.
* Lead the development of competitive tender bids, understanding commercial and operational requirements.
Your background:
* At least 5 years of experience in high-volume retail, especially within duty-free, travel retail, airports, or international concessions.
* Proven success in increasing sales and profitability across multiple stores.
* Deep understanding of duty-free operations, concessions, and retail management.
* Strong leadership, communication, and interpersonal skills to manage diverse teams.
* Financial expertise in budgeting, forecasting, and P&L management.
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