About the Role
and our Ideal Candidate
About the role
As the lead for the Benefits Processing Team, you will oversee the delivery of all core casework. The team manages complex calculations and ensures that our members’ benefits are paid accurately and on time.
1. Team Leadership: You will manage and motivate a busy team of Pensions Officers, conducting regular 1-to-1s, managing performance against KPIs, and supporting their professional development through coaching and training.
2. Technical Escalation: You will act as the primary point of escalation for the team, resolving complex, non-standard cases and handling sensitive member queries that require a senior level of judgment.
3. Quality Assurance: You will own the quality control process for your team, checking and authorising calculations to ensure accuracy and compliance with regulations.
4. Payroll Management: You will jointly oversee the monthly pensioner payroll process, ensuring all new retirements and changes are processed correctly before the final payment run.
5. Process Improvement: You will proactively identify and implement improvements to workflows and systems to make the service faster and more efficient for our members.
About you
We are looking for a supportive leader who can drive the team forward and act as the primary source of technical guidance on complex cases.
6. LGPS Expertise: You must have strong technical knowledge of the Local Government Pension Scheme (LGPS) and experience administering benefits, including retirements, deaths, and transfers.
7. Team Leadership: You have experience in leading or supervising a team. You know how to manage performance, handle day-to-day HR issues (like sickness or appraisals), and motivate staff to meet strict deadlines.
8. Quality Assurance: You must have experience checking and authorising the work of others, with the ability to spot errors in complex calculations before they reach the member.
9. Payroll Knowledge: You should have experience managing or checking pensioner payroll processes, ensuring that lump sums and regular payments are processed accurately and on time.
About Us
The Sutton and Kingston Shared Pensions Service delivers a high-quality administration function for the Local Government Pension Scheme (LGPS) across two London Boroughs. With a combined team of 28 staff, we manage the pension records for over 38, members and + scheme employers.
The Benefits Processing Team delivers the core administration for the Fund, including transfers, deaths, and retirements, and ensures that members' benefits are paid accurately and on time.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:
10. A generous annual leave entitlement of 26-31 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
11. Enhanced Maternity, paternity, shared parental, adoption and dependents leave
12. Two volunteering days per year
13. Flexible Working - Smarter Working Scheme (dependent on the role)
14. Adjustable and agile working arrangements using Google Chromebooks
15. Learning and development portal offering a range of courses
16. Discounts on a range of local shops, restaurants, gyms and leisure centres
17. Interest free season ticket loans
18. Local Government Pension Scheme
19. Bicycle loan facilities and cycle to work scheme
20. Zip car scheme
21. Confidential health & wellbeing and counselling support