Overview
As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. You will assist the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
Responsibilities
* Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
* Merchandising awareness and keeping up to date with trends and competition.
* Maximising Gift Aid income and overseeing the proper display and administration of bought-in goods, ensuring minimal stock loss.
* Customer engagement and coaching volunteers and staff to have great conversations with customers, encouraging donations and sign-ups for the loyalty scheme.
* Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.
* Supporting the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers follow Marie Curie procedures and guidelines.
* In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.
Key Criteria
* Previous retail experience, preferably in fashion/clothing.
* Experience of cash handling and financial management procedures (including completion of sales records).
* Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.
* Ability to work well both independently and as part of a team.
* Good organisational skills and the ability to prioritise workload, balancing competing demands.
* Understanding of health and safety procedures in a retail environment.
* Experience in managing and motivating volunteers is desirable.
Additional Information
* Vacancy type: Permanent, part-time
* Location: Exeter Store
* Salary: £13,333.32 per annum + benefits
* Hours per week: xx per week
* Closing date: 16 September. Applications are reviewed as received; apply early.
Application Process
* To apply, please send your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
* In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.
Benefits
* 25 days annual leave (exclusive of Bank Holidays)
* Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
* Loan schemes for bikes, computers and season tickets
* Continuous professional development opportunities
* Industry-leading training programmes
* Wellbeing and Employee Assistance Programmes
* Enhanced bereavement, family friendly and sickness benefits
* Access to Blue Light Card membership
* Subsidised Eye Care
Marie Curie is committed to its values and safeguarding all staff, volunteers and those who use our services. We welcome applications from diverse cultures and experiences and can accommodate reasonable adjustments. For adjustments, please email the provided contact.
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