Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people – quality – profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves. We are seeking a dedicated and dynamic Operations Manager to join the team. As the Operations Manager, you will play a pivotal role in ensuring the seamless day-to-day operations of the hotel, fostering a positive work environment, and delivering exceptional guest experiences. Your focus will be on upholding Brightstar’s core pillars of success: people, quality, and profit. You will support department heads, oversee operational processes, and implement strategies to enhance efficiency and guest satisfaction. Objectives of this role: Support a collaborative and supportive environment where employees feel valued and motivated. Ensure exceptional guest experiences and satisfaction. Oversee efficient and profitable daily operations. Assist in maximizing revenue and profitability through strategic planning and execution. Represen t the hotel a s a trusted community figure and brand ambassador. Responsibilities: People Assist in leading and inspiring a high-performing team that delivers outstanding service. Collaborate with department heads to recruit, onboard, and develop talent, supporting career growth and internal succession. Provide ongoing coaching, performance feedback, and recognition for a job well done. Promote effective communication and teamwork across all departments. Ensure adherence to HR policies and provide guidance to department heads when required. Quality Enhance guest satisfaction by implementing programs and services that exceed expectations. Monitor and improve guest feedback metrics through targeted actions. Respond to guest feedback in a timely and professional manner, driving continuous improvement. Ensure property standards are maintained with proactive maintenance schedules. Maintain compliance with brand standards and guidelines. Serve as a key point of communication during emergencies or crises. Profit Assist in developing and managing annual budgets, ensuring departments operate within financial targets. Drive revenue through strategic forecasting, cost control, and efficient operations. Collaborate with Sales, Marketing, Finance, and the People team to optimize results. Utilize company systems and processes to maximize revenue opportunities. Maintain payroll and other expenditures within budgetary limits. Responsible Business Ensure a safe and secure environment for guests and employees, complying with all regulations. Oversee Health & Safety, Fire Safety, and Food Safety standards. Act as a public relations representative to promote the hotel and its brand within the local community. Implement sales and marketing initiatives to drive visibility and revenue growth. Serve as Manager on Duty when required and perform any other tasks necessary to ensure the hotel’s success. Skills and qualifications: Proven experience in hotel operations management, with expertise in Front Office, Housekeeping, and Food & Beverage. Strong operational focus and a hands-on approach. Commercial and financial acumen, including budget management. Proficiency with Microsoft Office, PMS, and POS systems. Excellent communication and leadership skills, with the ability to inspire teams. Flexibility to work evenings, weekends, and holidays as needed.