CRM Support & Systems Analyst
Bracknell (Hybrid - 1 day per week in office)
£38,000 per annum
We're working with a UK-based not-for-profit organisation to recruit a CRM Support & Systems Analyst to join their Digital, Data & Technology team.
This role focuses on supporting and improving the organisation's CRM and core systems, ensuring smooth day-to-day operation, high data quality, and effective system use across the business.
Key responsibilities include:
* Providing technical CRM/application support and managing incidents and service requests
* Troubleshooting system and data issues and working with internal teams and third-party suppliers to resolve them
* Supporting system and process improvements through business analysis and change delivery
* Maintaining data quality and supporting system administration activities
* Creating user training materials and delivering system training sessions
About you:
* Experience in a CRM or application support role (Microsoft Dynamics CRM experience desirable)
* Good understanding of service management principles and data structures
* Strong problem-solving skills and attention to detail
* Confident communicator, comfortable working with non-technical stakeholders
* Proactive, collaborative, and motivated by working in a purpose-driven organisation
If this seems like a good fit for you, please apply with an up to date CV for consideration.