Job Title: - IT Support Engineer - 1st / 2nd Line Contract Type: - 6 months fixed-term (potential to be extended / role become Permanent) Employment Type - Full-Time (37.5 hours p/w) Location - Bury / Manchester About the role Our client is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. They are a leading expert in their field and offer an exceptional service UK wide. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate. Key Responsibilities Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement Log, prioritise, and resolve incidents and service requests in line with agreed SLAs Deliver proactive floorwalking support, assisting users across offices and meeting spaces Troubleshoot issues across: Laptops, desktops, and mobile devices Printers and meeting room technology Business-critical applications Support and administer: Microsoft 365 (Outlook, Teams, SharePoint) Active Directory / user account management Windows 10/11 environments Assist with: New starter onboarding and leaver processes Device builds, deployments, and lifecycle manage...