Retail Store Manager – Jollyes Pets (Stevenage)
Salary £30,000 - £34,000 p.a. + bonus potential of £2-10k p.a.* (subject to pre‑agreed measures).
Managing daily operations of the store: team management, store standards, stock management, and delivering excellent customer service to pet parents.
The Benefits
* Competitive salary £30,000 - £34,000 p.a. and annual bonus potential of £2-10k p.a.*
* Financial Wellbeing Package (Stream): access to early earnings, savings tools, and discounts.
* Retail Trust Membership: counselling, wellbeing and financial support.
* Colleague discounts: treats at 800+ retailers, plus 30% off Jollyes products and pet services.
* Health & Wellbeing support: online GP, mental health services, fitness programmes, dental care, cancer support.
* Workplace pension: Legal & General scheme (EE 3%, ER 5%).
* Extra time off: birthday, wedding, new pet days, plus buy/sell holiday options.
* Enhanced family leave: maternity and paternity packages above statutory levels.
* Recognition & rewards: Top Dog Award – extra day off and perks.
* Lifestyle benefits: Cycle2Work scheme and discounted David Lloyd membership.
* Learning & development: ongoing training for career growth.
Role – Store Manager
Reporting to your Regional Manager you will lead by example, creating an excellent culture and working environment for your team, demonstrating our values of being Genuine, Wise, Eager, Focused, Together.
You will have full responsibility for all aspects of running a successful store, managing KPIs around people, store standards, customer service and financial performance, maximising turnover and gross margin while controlling costs.
Ensure you and your team deliver the highest standards of pet care, with welfare of pets a top priority, promoting responsible pet ownership.
Provide exceptional customer service and a great shopping experience for customers, with strong pet and product knowledge (training provided).
Recruit, motivate, train and develop your team; review and manage performance; promote Jollyes as an employer of choice within your local community.
Communicate key business updates and objectives to team members.
The Skills
* Passion for pets and people; delight customers with an unrivalled shopping experience.
* Previous retail store management experience with hands‑on daily business management and short, medium, long‑term planning.
* Strong decision‑making; effective communication; build high‑performing and highly engaged teams; establish succession plans.
* Proven track record of exceeding KPIs while maintaining high store standards, health & safety and legal compliance.
* Commercially aware, P&L management and proactive approach.
* Own transport, UK driving licence, and willing to work out of hours or cover other stores as needed.
* Full time, permanent – 40 hours per week, 5 days out of 7.
About Jollyes Pets
Jollyes is an award‑winning UK pet retailer with more than 100 stores and over 50 years of pet expertise. Accredited by RestLess as an age‑inclusive employer, we welcome applications from all ages (16+). Accredited by the Pet Sustainability Coalition, we are friendly to pets, people and the planet.
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