Job Introduction
At Signature, we believe in delivering true peace of mind. For our residents, it means living safe, fulfilled lives in beautiful surroundings. For their families, it means confidence their loved ones are cared for with compassion. And for our team, it means working in an environment where training, development, and career progression are part of everyday life.
We are now looking for an experienced Hospitality Manager to join our team and take the lead in creating an exceptional resident experience across all non-clinical services in our luxury new care and nursing home in Hornchurch.
Your Role at Signature
As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you'll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment.
This is a hands-on role where you'll:
* Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
* Ensure premium standards of food, cleanliness, and customer service across the home.
* Regularly engage with residents and families, seeking feedback and managing any non-care related concerns with professionalism.
* Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
* Drive continuous improvement, audits, and compliance, always striving for excellence.
* Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community.
What we're looking for
We're looking for a natural leader with a genuine passion for hospitality and customer experience. You'll bring:
* Previous management experience, ideally from hotels, restaurants, healthcare, or similar high-end service environments.
* Strong organisational skills with the ability to multi-task and prioritise.
* Excellent personal presentation and communication skills.
* A proactive, positive attitude and the confidence to lead from the front.
* A real eye for detail and the drive to exceed expectations.
About Signature
At Signature, you'll be part of a team that is redefining luxury care. Alongside a competitive salary, you'll enjoy:
* A supportive, inclusive working environment.
* Training and development to help you grow in your career.
* The chance to make a real impact on the lives of residents and their families.
* Access to a range of employee benefits and wellbeing support.
Join us in creating a home where residents, families and team members alike can truly thrive.
Apply today and bring your hospitality expertise to a rewarding new setting.
What Signature Offer
* Up to £52,000 per annum
* Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
* Workplace pension
* Free meals on shift for staff working 6+ hours
* Private medical insurance and company sick pay
* Life Assurance Scheme
* 'Blue Light' discount scheme eligible
* Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
* Staff recognition scheme – Purple Heart Award
* Ongoing career training and development
* Employee Assistance Programme, occupational health support and wellbeing services
* Plus cycle to work scheme, study support, long service awards and more