Customer Experience Advisor
£26,830.00 basic salary + bonus + benefits
Permanent/Full time
Tamworth
An exciting opportunity has arisen to join a collaborative and supportive Customer Experience Team within a fast‑paced, office‑based environment. You'll play a key role in delivering exceptional customer service and working collaboratively with other departments through strong communication, organisation, and attention to detail.
Why should I apply?
Join a global, values‑driven company and be part of a supportive environment where your career can thrive. This role offers exciting opportunities to develop your skills, work across multiple teams, and make a real impact. With strong training, mentoring, and progression pathways, you'll gain exposure to diverse aspects of the business while contributing to a company renowned for delivering essential solutions. If you're motivated, collaborative, and eager to grow, this is the place to build a rewarding career.
Key Responsibilities
* Join a collaborative and supportive team committed to delivering excellent customer experiences.
* Build and maintain strong working relationships with internal teams such as Sales, Operations, Supply Chain, Transport, and Credit Control to maximise customer satisfaction.
* Use active listening to understand customer needs and consistently exceed expectations.
* Handle inbound customer enquiries accurately, providing timely and high-quality service.
* Manage the allocation of back orders throughout the day to ensure efficient order fulfilment.
* Import and manage EDI orders from various systems, resolving any related issues.
* Take ownership of a shared team inbox, triaging emails and directing them to the appropriate teams or ticketing system.
* Effectively multitask and prioritise workload in a fast‑paced environment.
* Maintain and develop skills by following procedures, using available tools, and taking responsibility for ongoing personal development.
* Actively contribute to individual and team targets as part of a performance‑based bonus scheme.
About You
* Previous customer service or sales support experience (ideal but not essential).
* Confident communicator with excellent listening and problem‑solving skills.
* Strong organisational skills with good attention to detail.
* Proficient in Microsoft Office, particularly Excel and Outlook.
* Positive, proactive, and able to work both independently and as part of a team.
* Comfortable working in a fast‑paced environment with high call volumes.
* Keen to progress your career over the next few years.
What's in It for You
* Flexible and self‑motivated, able to manage time effectively in a busy working environment.
* Strong communication and listening skills, with the ability to understand and meet customer needs.
* Background in administration or customer service is desirable; experience with Microsoft Outlook, Excel, and Lists is a plus.
* Attention to detail, proactive in seeking additional challenges and responsibilities.
* Able to work independently and collaboratively, building effective relationships with team members.
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