About Us We are a well-established and rapidly growing Property Maintenance company, delivering a full range of residential and commercial maintenance services. With a team of 30+ skilled professionals, we pride ourselves on quality, reliability, and customer satisfaction. We are now looking for a seasoned Operations / Floor Manager to join our leadership team and take our operations to the next level. Role Overview As the Operations / Floor Manager, you will be responsible for the day-to-day running of all on-site and office-based operations. You will lead, manage, and support a team of 30 employees, ensuring workflows are efficient, jobs are delivered on time, and high standards are maintained. You will also play a critical role in the implementation and integration of a CRM system, bringing modern operational practices and systems into the business. Key Responsibilities · Oversee daily operations, workforce scheduling, and resource allocation across multiple sites and projects. · Manage, support, and develop a team of 30+ operatives, including engineers, technicians, and support staff. · Drive productivity, streamline workflows, and maintain a high standard of service delivery. · Lead the implementation of a CRM system, ensuring full integration across departments and training staff on usage. · Monitor KPIs and performance metrics to identify areas for improvement and i...