Overview
Leisure Operations Team Leader - Bracknell. Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well-oiled machine. It's your job to keep both our members happy through efficient processes and a dedication to customer excellence, while leading a team of fitness-minded staff to get the best from the people around you. A natural leader, you’ll understand what makes a workplace great and motivate your teams to push boundaries through excellent customer service, seamless operations and a passion for fitness. You are super organised and able to multi-task to cover key areas from managing the poolside to coaching members on the gym floor.
Responsibilities
* Lead and motivate a team to deliver high standards of customer experience and fitness facility operations.
* Ensure efficient club operations, including poolside management and gym floor coaching.
* Collaborate with the Leisure Club Manager to maintain smooth day-to-day running of the clubs.
Qualifications
* A passion for leisure and fitness
* Good knowledge and experience of leisure operations
* Attention to detail and a drive to ensure the highest levels of member experience are consistently delivered
* Motivational and passionate about developing others
* You have a passion for helping others perform to their maximum potential, whether that's a member working to smash their goals or a team member pursuing a solid career in the fast-paced fitness industry.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth 1,500 a year.
* Discount on all overnight stays at Village Hotels (starting from 35) with options for colleagues and friends, including breakfast.
* Friends and Family discounted stays from 49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* A modern training approach across multiple hotel areas, including Mobile Gaming training platform.
* Discounts and cashback offers on many High Street brands and supermarkets.
* Well-being and healthcare benefits and monthly well-being programmes to support mental health.
* Mental health first aiders and up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to an Employee Assistance Programme with support and counselling.
* Flexible working hours and a fun, supportive and inclusive work environment with regular team events.
* Reward and recognition schemes and anniversary rewards for service milestones.
* Electric car salary sacrifice scheme and birthday off guaranteed.
* Discounted Health Cash Plan and Sick Pay Insurance.
* Big People Days to celebrate, reward and recognise employees and their local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme and Life Insurance.
Note: This description reflects the responsibilities and benefits as provided by Village Hotel Club for the Leisure Operations Team Leader role.
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